Spin Casino Privacy Policy

This Privacy Policy explains how Spin Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our services, contact support, or otherwise interact with us. It is intended for players in Canada and should be read together with the applicable site terms and conditions.

Spin Casino respects the importance of privacy and aims to handle personal information responsibly and transparently. Our services are intended for individuals aged 18 and over. By using the website, you acknowledge the practices described below.

Information We Collect

We collect information that is needed to provide casino services, maintain account security, process transactions, and communicate with you. The type of information collected depends on how you use Spin Casino and the choices you make.

Information You Provide

• Account details, including your name, date of birth, residential address, telephone number, email address, username, and login credentials.
• Identity and age verification information, which may include copies or details from identification documents and information used to confirm your eligibility to play.
• Payment and transaction information, such as deposits, withdrawals, payment method details, transaction history, and related records. Payment information may be processed by approved payment providers.
• Communications and support records, including messages, complaints, requests, survey responses, and other information you choose to provide.
• Preferences relating to marketing, notifications, responsible gambling tools, and account settings.

Information Collected Automatically

When you access the website, we may collect technical and usage information such as your IP address, browser type, device details, operating system, language settings, pages viewed, links selected, access times, and referring website. We may also record game activity, login events, session information, and interactions with account features.

How We Use Information

Spin Casino uses personal information for legitimate operational, security, and customer service purposes. These purposes may include:

• Creating and administering your player account.
• Providing games, promotions, payment functionality, and other requested services.
• Confirming identity, age, location, and account ownership where appropriate.
• Processing deposits, withdrawals, refunds, and other financial transactions.
• Detecting and preventing fraud, account misuse, collusion, money laundering, cheating, and other unlawful or harmful activity.
• Maintaining platform functionality, troubleshooting technical issues, and improving website performance.
• Responding to questions, complaints, and support requests.
• Sending service messages, account notices, security alerts, and other essential communications.
• Providing marketing communications where permitted and in accordance with your preferences.
• Understanding player behaviour, improving game offerings, and developing new features.
• Applying responsible gambling measures and helping identify activity that may require additional support or intervention.
• Meeting applicable contractual, operational, and legal obligations without asserting requirements that may differ across jurisdictions.

Where practical, we use information that is relevant to the stated purpose and seek to avoid collecting details that are not reasonably necessary.

Cookies and Similar Technologies

Spin Casino and selected service providers may use cookies, software development tools, pixels, local storage, and similar technologies. These technologies help the website remember settings, maintain secure sessions, understand how features are used, and measure the effectiveness of communications.

Types of Technologies We May Use

• Essential technologies that support login functions, account security, navigation, and core website operations.
• Preference technologies that remember choices such as language, display settings, and other personalisation options.
• Analytics technologies that provide aggregated information about website traffic, errors, and performance.
• Marketing technologies that may help deliver or measure relevant promotional communications, subject to available controls and applicable requirements.

You can usually manage cookies through your browser or device settings. Restricting certain technologies may affect the availability or performance of some website features. We may also retain limited technical information where it is needed to prevent abuse or protect account security.

Data Sharing

Spin Casino does not treat personal information as a product for unrestricted sale. We may share information with selected recipients when necessary to operate the website, provide requested services, protect users, or meet applicable obligations.

• Payment processors, banks, identity verification providers, and fraud prevention services.
• Technology, hosting, security, analytics, customer support, and communication providers acting on our instructions.
• Professional advisers, auditors, insurers, or other service providers where their involvement is reasonably required.
• Corporate entities involved in a reorganisation, merger, acquisition, financing, or transfer of relevant business assets.
• Public authorities, courts, law enforcement bodies, or other parties where disclosure is appropriate to protect rights, safety, property, or the integrity of the service.

Recipients may only access information relevant to their role, and we expect service providers handling information for Spin Casino to use suitable confidentiality and security measures.

Data Security

We use administrative, technical, and organisational safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, loss, or destruction. Depending on the circumstances, these safeguards may include access controls, authentication procedures, encryption in transit, monitoring, secure development practices, backups, and staff confidentiality measures.

No online service can guarantee complete security. You are responsible for keeping your passwords and devices secure, using a unique password for your Spin Casino account, and notifying us promptly if you suspect unauthorised access. We may temporarily restrict an account or request additional verification when necessary to protect the player or the platform.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. Retention periods may depend on the nature of the information, the status of your account, transaction history, security requirements, dispute resolution needs, and applicable obligations.

When information is no longer required, we may securely delete it, anonymise it, or place it beyond ordinary use. Some information may remain in restricted backups or records for a further period before it is permanently removed. Retention may also continue where necessary to establish, exercise, or defend legal rights or investigate suspected misuse.

Your Rights

Depending on your location and the circumstances of the request, you may have rights concerning personal information held by Spin Casino. These may include the ability to:

• Ask whether we hold personal information about you.
• Request access to relevant information and an explanation of how it is used.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion or restriction of information where there is a valid basis to do so.
• Object to certain uses, including some forms of direct marketing.
• Withdraw consent where processing relies on consent, without affecting processing already completed.
• Request information about certain disclosures or data handling practices.

These rights may be subject to exceptions, verification requirements, technical limitations, or the need to retain information for security, transaction, dispute, or compliance purposes. To protect accounts, we may ask for reasonable information confirming your identity before responding. If a request cannot be fully granted, we will aim to explain the relevant reason.

Third-Party Services

The website may contain links, integrations, games, payment options, advertising tools, or other features provided by third parties. Those providers may collect information under their own privacy notices and terms. Spin Casino is not responsible for privacy practices that it does not control.

Before submitting information through an external service, you should review that provider's privacy documentation. Third-party services may use their own cookies or similar technologies, and their availability may change without notice. We seek to work with providers that support secure and responsible service delivery, but their individual practices remain separate from this policy.

International Transfers

Some providers supporting Spin Casino may process or store information in a country other than Canada. Where information is handled across borders, we take reasonable steps to select suitable providers, limit access to necessary purposes, and apply contractual, technical, or organisational safeguards appropriate to the circumstances.

Privacy protections may differ between countries. By using the website, you understand that information may be transferred when necessary to provide services, process transactions, maintain security, or support business operations. Further details may be available through the relevant service provider or by contacting us.

Policy Updates

We may revise this Privacy Policy to reflect changes in our services, technology, security practices, or data handling activities. The updated version will be made available on the website and will include a revised effective date where appropriate.

Material changes may be highlighted through the website, account notifications, or other suitable communication methods. We encourage you to review this page periodically. Continued use of Spin Casino after an update takes effect indicates that you have read the revised policy, subject to any rights that apply to you.

Contact Information

If you have a privacy question, want to make a request, or need clarification about how Spin Casino handles personal information, contact our support team at [email protected]. Please provide enough detail for us to understand your request, but do not include unnecessary payment details, passwords, or sensitive identification documents in an initial message.

We will review privacy enquiries and may request additional information to verify account ownership before discussing account-specific matters. We aim to respond within a reasonable period and will explain any delay, limitation, or further step where appropriate.

Last updated: 9 September 2026